Management of Services: Concepts, Design, and Delivery
15.768 · Sloan School of Management · Graduate · Fall 2010
Prof. Charles H. Fine
<em>15.768 Management of Services: Concepts, Design, and Delivery</em> explores the use of operations tools and perspectives in the service sector, including both for-profit and not-for-profit organizations. The course builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and …
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Prof. Charles H. Fine. 15.768 Management of Services: Concepts, Design, and Delivery. Fall 2010. Massachusetts Institute of Technology: MIT OpenCourseWare, https://ocw.mit.edu. License: CC BY-NC-SA 4.0.
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